Top 5 reasons why The Customer is Always Right is Wrong

20 03 2008

Here are the top five reasons why the phrase “The customer is always right” which was originally coined by Harry Gordon Selfridge is WRONG.This is a great artical. I have fired clients and I have fired employees, but I find the very high maintainance, will never be happy no matter what clients are not the ones to have. 20% of the clients take 80% of the time and then the 80% are neglected is what I have found…I take special care to make sure that we as an organization are servicing our clients well, and correct the organization if we aren’t, BUT will always fire a client who cannot be made happy….

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